Scottish summit was really impressive, and that is probably why you see everyone writing about it. There were so many sessions to attend, that it was impossible to be everywhere. That is why everyone has a different experience of the summit. That is just to say how extremely big it was!
Mark Christie and Iain Connolly…. Well Done!
Keynote – Jon Levesque
Kicking of the keynote was Jon Levesque entering the session on possibly the coolest way ever, and wearing a kilt accompanied by bagpipes
Jon is a great speaker. His talk was about personal transformation, and how he had gotten to where he was today. Believing in himself and setting a goal in his life. He wanted to get payed for talking. Given his current role in Microsoft, it is clear that he has come far with his goal.
He also time to talk about Samit from Heathrow (recent addition to the MVP family), and how his transformation from a security officer at the airport to one of the communities leading entrepreneurs in power platform.
He completed the keynote by talking about the community and the #PowerAddicts. The community is seeing a spike in participation that is just unreal. So many no-code / low-code enthusiast out there that love sharing knowledge. I have been in Dynamics since 2007 and I have never seen anything like it before. Sharing knowledge has never been so important, and I am glad I get to take part in it.
Tricia Sinclair – Omnichannel
Omnichannel is a fairly new product in the Dynamics family, and many people consider it USD’s little brother. I would say that the project is smaller than USD, but in functions it is amazing!
Microsoft link:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel
Tricia made a recording!
OmniChannel includes: Chat agent, SMS, Emails, Phone, facebook chat, WhatsApp, Wechat, Twitter, line, etc etc.
More about upcomming features here:
https://thecrm.ninja/omnichannel-wave-1-2020/
Smart Assist (really cool) on the right side of the panel reads the chat dialog and gives live suggestions to help the agent. In her example she mentioned a meeting, and the smart assist suggested to setup a meeting with the client. Things like this can be a major time saver and great help for the agents.
The best thing about this product is that many of the settings require very little configuration. Microsoft has produced something that is very similar to an actual product that delivers value from day one. I believe this product will fit both large and small companies because of the configurable setups. I would definitely set this on the “ONE TO WATCH” list for the next months.
Tricia is extremely knowledgeable about Dynamics, so it is just relaxing to hear her talk about it all. There is no doubt about what can or can’t be done.
Seriously, I really want a project where I can use this tool. Connect with me if you want to be a trial customer for a good price:)
Ben Volmer – Field Service Business Value
In Europe we wonder if Microsoft ever looks outside the USA to see how the rest of the world is in scale. During this talk I really got into the mind of Ben and what discussions he is having with his customers. In short terms, everything is bigger there.
While Ben is talking about optimizing operations to save millions, I am still at the ABC’s in teaching what Field Service can do for your organization. Attending his session made me realize that I have a long way to go in order have a similar conversation with potential customers regarding Field Service optimization.
I learned a lot by actually not being able to relate to any of the business decisions that a Field Service organization in the USA (and large organizations) have to make. If you ever have the chance to go to a Ben session, make sure he indulges you in the business perspective of Field Service, because it put’s a lot of things into perspective. Functions and features you can read about in the release notes:)
Business models are changing, and old cost centers are now potentially the best ways of increasing revenue. Rolce Royce is no longer just an engine manufacturer. They now sell engines based on running time. This way the customer is paying for an active engine, and not the typical maintenance and support contract. This increases the revenue stream for the company by a lot, because the hardware business has lower margins now than ever before
Chris Huntingford – Functional Awesome
Chris is one of those people you just believe was born to talk. I am sure he has worked his ass of to be where he is today, but if you meet him you will know what I mean. He is simply in the correct role for his personality, and I am sure he is one of the major contributors to the fact that UK has such a great community.
So what about his session? Well, it was mostly about momentum in the Power Platform, and how it has been moving the last year(s). Just look at the numbers under to be amazed.
The platform has transformed what used to be workers without power, to workers that now call themselves citizen developers. Microsoft has a goal to grow the number of citizen developers to 10 mill within a few years, and that means that you, me, and everyone out there will learn how to get more out of the data in the organization. This is good news.
Chris also has a smart way of defining the difference of Model Driven apps and Canvas Apps.
Model Apps is the Line of Business application that supports complex business scenarios.
Chris
Canvas Apps is not LOB, but is designed to support a specific workload for a specific role. This is where the citizen developer comes in. Instead of having to use developers to get great value, non technical people now get the power to create smart applications. We ended the session by creating a UFO Sighting app within 10 minutes, just to prove how quick it can be done. We managed to create both a Model driven app and a Canvas app in that time. Not many platforms in the world are capable of something like this.
Lucy Bourne – Surviving Networking
Lucy shared 20 great tips for getting better at networking. This session also related to the mental issues that some people struggle with when they are their own worst enemy.
20: Go get started, take the leap
– Dare to do things you haven’t done before. What is the worst that can happen
19: Be ballsy, like Howie (ACDC)
– Howie was a consultant wanting to participate at the ACDC hackathon in Oslo. He didn’t have a team, but gave it a shot anyway. He wanted to be a part of something where he could identify as “home”.
18: Make a plan for the year, sessions, meetups etc. What does it mean for you personally?
– Being prepared helps you manage time better. Time is important, and when you improve your time skills, everyone around you benefits from this. Friends and Family should never be neglected when pursuing a dream. They should bee there as important assets in achieving a goal.
17: Work out where you want to start.
– Find your clan. Find out where you want to belong, and what passions others share. Be inclusive and never think you are better than others.
16: Find your focus
– You cant cover it all, and that is ok!!
Define topics and channels
– Where is your passion? Work on it
15: Be Authentic
– If people don’t like you for who you are, that is their problem. Don’t try to be something you are not. Unless you are an asshole, then you can change;)
14: Remember Empathy
Not just listen, but actually listen
#bekind
13: Meet people in their onlyness
Everyone has their own story to tell, experience and challenge. Understand them and try to relate.
12: Dedicate time to research
Figure out where people are talking, who the speakers are, topics they will be covering etc etc.
11: Follow up
– Luise Freese has found ways of automating follow-up of contacts when at seminars. Using different tools to reach out while recording who you are. Find a method that works for you, so that you don’t forget.
10: Share the Love
– Find something you like. Share it. Community is about sharing. Open up to others, and they will in turn open up to you.
9: Ask for help
– Be the person who asks the question everyone is wondering about. There is always someone there that is wondering about the same.
8:Create your own mission statement
How do you want to be perceived. Make it simple, but meaningful. That way it is easy for people to understand what your goal is.
7: Give it time
One event wont make you famous. Tender love and care.
6: Find a Balance
It can be overwhelming you being everywhere. Find inner peace knowing that not being at an event is OK.
5: Get the tools
– About.me. Smart way of sharing your info.
– Session questions (get customer interaction). Get the people in the audience activated
4: Remember inclusivity
– Bring a friend
– Be a friend
– Be a matchmaker
3: Build your network
– Talk to people, and figure out who they are. Don’t be afraid to approach people. At a community event they are mostly here for the same reasons.
2: Be a matchmaker.
If you know people that might match, just try to help them meet.
1: Put your skills to the test
Link up to local communities and try to be a part of it. All communities love receiving help. Most of the people are doing this at free will.
Random Pictures
What’s next!!!??
NORDIC SUMMIT is in October. Don’t miss out on this epic event…
CRM Keeper 