Knut is a salesperson at Point Taken. He just came across a HUGE deal that he has registered in Dynamics 365. This deal is so big that Knut will need the assistance of several resources to deliver. One of these resources is Kjetil, a SharePoint consultant.
Knut enters the details needed for the Dynamics 365 deal
Knowing that this opportunity is HUGE, Knut starts by creating a new channel in the Offers Team (name is “General” for demo purposes).
Knut has now setup the structure for collaboration, and is ready to connect Teams and Dynamics 365 together. Well done KNUT!! 🙂
Add the Dynamics 365 connection for the tab in the channel
Knut chooses the correct opportunity record.
When Knut is done, he can see the newly created connection message in Teams. The above message indicates that Teams and Dynamics successfully connected.
The harmony begins
Kjetil begins right away with the PowerPoint they will need to win this deal. Kjetil does not have a license for Dynamics, so he creates the PowerPoint in Teams because this is the natural place for collaboration.
Knut can now choose to navigate Teams or Dynamcis 365, because the systems are working with the same document location.
Knut and Kjetil represent 2 different work processes, but are harmonizing well when referring to the ONE TRUTH document. Well done you to!!!
Microsoft has used words like “seamlessly” integrated when speaking about Dynamics 365 and SharePoint, and I have hated it since day one. CRM and SharePoint never seemed to get it right, and after a while I feel they just gave up. The current state of the integration is in most cases utterly useless.
The larger companies will require scalability and security. The integration has none of these in combination. The standard integration has absolutely no idea what security is, and therefore opens all documents for everyone with site access. In larger organizations they might want to separate the BU’s or even more granular access like team access in CRM. This is where you have to use 3rd party tools like Connecting Software. The second you start adding security to folders, you will hit the cap of 50k something unique permissions in a DocLib.
The smaller companies have the highest requirements in regards to simplicity. They expect it to be easy to drag/drop files, navigate a simple folder structure, merge documents from CRM that end up in the SP folder etc. In general the smaller companies are always benchmarking the CRM system against smaller collaboration solutions, and therefore expect simple usage. Again the standard isn’t enough.
Microsoft Teams, the new hope
So with the introduction of Teams + Dynamics integration, we might be somewhat closer to a solution for collaboration that could work. For the first time it makes sense to include others outside of Dynamics 365 to collaborate on the documents. A salesperson could now easily work together with others in the organization that don’t have the Dynamics license. I will show you how in a later blogpost.
Does this mean that we can use the word “seamless” in regards to integration? NOPE, but we are one step closer. My biggest concern is still that the product teams working on this seem to be forgetting to solve the simple features. When you merge a document out of Dynamics, it should be easy to put it back in to Dynamics (SP folder) where it belongs! We should need to have solutions like Documents Core Pack or Xperido for the simple templates.
Anyway. Stay tuned for the next blog when I show how cool the new integration with Teams is:)